Fewer subscriptions.
More vibe-coding.

Open-source tools & agent skills to build the things you’re paying for.

Self-hosted ticket and issue tracking with queues, email intake, and scheduled workflows.

Added 2026-10-07
Replaces
GitHub

What you can build

  • Build a utility that turns a service-to-queue mapping into reviewed mail-server alias lines using RT's documented rt-mailgate queue and action format.
  • Build a compatibility report that takes Perl, database, and web-server versions as input and flags whether they meet RT's documented requirements.
  • Build a schedule generator that takes selected maintenance tasks and an RT install path, then outputs cron entries for documented RT utilities.
  • Build a policy worksheet tool that turns a team's user, group, queue, and intended-access matrix into a reviewable list of access decisions.
  • Build a runbook generator that takes current and target RT versions plus database type and produces a checklist covering backups, upgrade notes, and test-server review.

Try this prompt

Build a small standalone tool that turns a user's selected RT recurring tasks and installation path into a reviewable cron-file draft. Support only utilities and intervals documented in the supplied RT README, including session cleanup, daily and weekly email digests, dashboard emails, and scheduled processes. Validate required inputs, explain each generated line, and report missing choices. Do not apply the schedule or connect to or modify an RT database; preserve the input configuration and generated draft.

Get started

  1. Check prerequisites

    Plan for Perl 5.26.3 or later, a supported SQL database, a web server with FastCGI or mod_perl support, and RT's Perl modules. See the README's Required Packages section.

  2. Configure and install

    Follow the README's General Installation instructions and the official configure documentation at https://docs.bestpractical.com/rt/latest/configure.html. Configure the database and RT_SiteConfig.pm for your deployment.

  3. Set up operations

    Configure the web server and email gateway, then create users, groups, queues, scrips, and access controls. Use the README's scheduled-task and backup guidance before relying on the instance.

License & notes

GPL-2.0RT is available under GPL-2.0 and the README says it does not charge for use. You provide and maintain the server, database, web server, and related infrastructure; the project also offers paid hosting, support, training, and professional services. No model or paid API is documented. Commercial use is permitted under GPL-2.0, but distribution of covered modified work carries license obligations; internal use alone does not require publishing source.

  • Self-hosting requires a supported database, web server, Perl, dependencies, backups, and operational setup.
  • RT needs users, queues, access controls, and email gateway configuration before email workflows are functional.
  • Full-text search is disabled by default; database indexing requires separate configuration.
  • GPL-2.0 obligations apply to covered modifications and distributions; review them before distributing adapted software.

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